How can I make sure my purchase is successful? 

Enter your username correctly when the store asks you to enter it. 

If you're purchasing anything that takes up Inventory space, be sure you have enough space in your in-game inventory.

Purchases may take up to 5 - 15 minutes to process.

Under 16? Ask for parental consent before purchasing anything.

We use the secure and trusted PayPal gateway to process payments. You do not need a PayPal account to make a purchase — just click "Pay with Credit/Debit Card" at checkout.

What do I do if I don't receive my purchase(s)? 

When you purchase anything from our store it can take up to 15 minutes to process and give you your items. You must be online in-game to receive your packages unless you are buying a package that says otherwise. If for some reason you do not receive your package(s) after you purchase them please open a ticket in our Discord by creating a ticket in the ticket channel with the transaction details.

GET 24/7 SUPPORT ON OUR DISCORD SERVER:  https://discord.gg/xpMYdhF

Refund Policy & Disputes 

Under no circumstance will you be granted a refund from any purchase from CloudNine unless we manually refund you, all purchases made to the CloudNine store are donations aimed to help fund the server hosting, development and advertising.

Attempts to bypass our refund policy via filing a dispute with PayPal, or your credit company, will result in you being permanently banned from our Minecraft Network, our Tebex Store, and ALL other Tebex Stores!